Reporting Fraud

What to do if you’re a victim of online fraud

If you believe you have been the victim of online fraud or your financial information has been compromised, it’s important to take action as soon as possible to protect yourself from any potential impacts of the fraudulent activity.

1. Collect your thoughts and gather all information about the fraud

   This information may form an important part of any fraud investigation and could be used as evidence. Take screenshots of web pages, web banners, links, emails and anything else you may have clicked on.

2. Protect your identity and accounts

   Call Creative Arts Financial at 1-866-800-ARTS (2787) and contact your other financial Institutions to report the incident.

   • Place flags on all your accounts and request new debit and credit cards
   • Change all of your passwords and account PINs
   • Have your computer and devices scanned for invasive malware and spyware by a professional service
   • Contact both credit bureaus and place a fraud alert on your file:
     • Equifax: 1-800-465-7166
     • TransUnion: 1-800-663-9980

3. Report the incident

   • Contact local police to file a police report and write down the file number for future reference. If you find suspicious activity on your credit report, update your file with the police.
   • Contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or through the Fraud Reporting System.