Chequing accounts that work for your lifestyle

If you wish to have a Debit Mastercard, contact our Member Service Centre at 1‑866‑800‑2787.

Connect with our branch staff though 1-866-800-2787 (option one) so we can assist. Please have the following information with you to send a wire transfer:

• Recipient name and full address
• Recipient account number or IBAN (international bank account number) (if applicable)
• Financial institution name and address
• Swift Code and/or ABA Number (routing number)
• Intermediary financial institution (if applicable)

Please note that a wire transfer takes approximately three to five business days to process. If any further information is needed, we may need you to stop by the branch — we’ll let you know.

Enjoy Creative Arts Financial teller services through a live video exchange. Personal Assisted Teller machines are available at Creative Arts Financial and FirstOntario Credit Union branches and can perform nearly all the same transactions as an in-branch teller. Simply tap the screen to connect with a Member Service Representative.

Yes, you can. As a member of Creative Arts Financial, you have surcharge-free access to thousands of THE EXCHANGE Network^® ATMs across Canada and through the Allpoint network in the U.S. Use our ATM locator to find the closest ATM on the network whenever you need to make a quick transaction.

If you use an ATM that is not a Creative Arts Financial, FirstOntario Credit Union, THE EXCHANGE Network^®, or the Allpoint network machine, you may be subject to fees from both Creative Arts Financial and the other financial institution.

1. Once you log in, choose the chequing or savings account from which the form is needed. Note – this feature is not available in mobile banking.
2. Below Account Details, select Direct Deposit and Pre-Authorized Debit (PAD) Form.
3. A letter will automatically be generated and will include a copy of the void cheque.
4. You can print the letter if a void cheque is needed or you can easily locate the institution number, transit number and account number to set up a pre-authorized credit or debit.
5. Be sure to delete the download once you’re finished to ensure your banking information is protected.

To get started, you will need a Personal Access Code. If you already have a debit card, give our Member Service Centre a call at 1-866-800-2787 to get set up. Then, enjoy the convenience of 24-hour access to your accounts.

Your eStatement can be found by logging in to online banking and following these simple steps:

1. In the left navigation menu, select My Accounts.
2. Within the My Accounts menu items, select View e-Statements.
3. The e-Statements screen will appear, and you can select the year from which you would like to view a statement.
4. After you choose the specific year, each month for which a statement is available will appear for you to select from.
5. Select the month you want to open a PDF of that month’s statement.

Once you are logged in, click on Messages and Alerts (Alerts on the mobile app) and then select Manage Alerts. You can enable different alerts to notify you when a new payee is added, when an online login has occurred, when your personal access code has been changed and when an e-Transfer contact has been added.

Sending an Interac e-Transfer via online banking:

1. Log in to online banking.
2. Select Transfers in the menu on the left, go to Interac e-Transfer, then select Send Money.
3. Set up your profile by filling out the fields as indicated.
4. Click on Add New Contact. Enter the name and email address or mobile phone number of the person who you will be sending the money to. Once you have added these details, they will be stored on the Contacts list, you will not have to enter in the same information again.
5. Create a security question and answer that only the sender and receiver will know. The receiver will have to enter the answer to the security question in order to access the e-Transfer. If it’s a friend, for example, the question might be: “What is the name of your dog?”. For security reasons, the message field which enables you to leave a note for your recipient, must not contain the answer to your security question.
6. Select your recipient from the dropdown list on the Send via Interac e-Transfer page. Indicate the amount you’d like to send and select Continue.
7. Review the details of your e-Transfer. Your account will be debited the amount you have sent once you click Confirm.

Sending an Interac e-Transfer via mobile banking:

1. Log in to the mobile app.
2. Select Interac e-Transfer from the main page.
3. Choose the account you wish to send money from by tapping Select Account.
4. Choose the recipient of your e-Transfer by tapping Select Contact.
5. Select Add Contacts. Enter the name and email address or mobile telephone number of the person who you will be sending the money to. Once you have added these details, they will be stored on the Contacts list, you will not have to enter in the same information again.
6. Create a security question and answer that only the sender and receiver will know. The receiver will have to enter the answer to the security question in order to access the e-Transfer. If it’s a friend, for example, the question might be: “What is the name of your dog?”. For security reasons, the message field which enables you to leave a note for your recipient, must not contain the answer to your security question.
7. Indicate the amount you’d like to send and select Continue.
8. Review the details of your Interac e-Transfer. Your account will be debited the amount you have sent once you select Confirm.

Our premium chequing plans come with a range of free e-Transfers. The number of free transactions depends on which plan you have. Please see below for e-Transfer transaction limits.

For personal accounts:

For business accounts: