Digital improvements are coming your way!
Releases of our new Creative Arts Financial mobile app and updated online banking platform are planned for the fall.
Picture a reimagined digital banking experience to support your needs now and into the future, with modernized navigation and new added features.
Our advanced platforms are being designed with your financial journey top of mind. We aim to provide a seamless transition with minimal impact on your everyday transactions, and we are excited to offer an intuitive and improved user experience with more options to assist with your everyday banking. We are planning on fall launches for these exciting updates.
The biggest change you’ll see?
Once the new platforms are live, you’ll need to log in with a unique email address that is only associated with your profile in our banking system instead of your debit card number. Creative Arts members – including family members – cannot share email addresses across different profiles.
Be sure to have your current phone number (to support two-step verification) and email address on file so you can continue to log in without any interruptions. Please make any necessary updates by September 1 to ensure you are prepared in advance of the upcoming launches.
You can make changes in online banking: look for Profile and Settings and Change Contact Information. This feature is not available on our mobile app, but our Member Service Center can also make any updates for you.
Everything you need to know will be shared in advance, so you are ready to go once our new applications are ready to use. You’ll start to see more reminders online, in branches and wherever you interact with Creative Arts Financial.
These are just more ways we are upping our digital game with the goal of continuous improvements to serve you better.
FAQs
Still have questions?
If you have any questions or concerns, contact our Member Service Centre.