Digital improvements are coming your way!
Releases of our new Creative Arts Financial mobile app and online banking platform are planned for the fall.
Picture a reimagined digital banking experience – exclusive to Creative Arts Financial members – to support your needs now and into the future, with modernized navigation and added features.
Our advanced platforms are being designed with your financial journey top of mind. We aim to provide a seamless transition with minimal impact, and we’re excited to offer an intuitive and improved user experience with more options to assist with everyday banking.
The biggest change you’ll see?
Right away you’ll notice the new Creative Arts Financial mobile app and online banking platform that will be aligned with the new branding and relaunched website. You’ll no longer be accessing FirstOntario Credit Union’s digital applications.
Once these platforms are live, you’ll need to log in with a unique email address that is only associated with your profile in our banking system instead of your debit card number. Creative Arts members – including family members – cannot share email addresses across different profiles.
Be sure to have your current phone number (to support two-step verification) and email address on file so you can continue to log in without any interruptions. Please make any necessary updates by September 1 to ensure you are prepared in advance of the upcoming launches.
Primary business members will log in with an email address, while additional business users and delegates will use a generated username. More details are coming soon.
You can make changes in online banking: look for Profile and Settings and Change Contact Information. This feature is not available on our mobile app, but our Member Service Center can also make any updates for you.
Everything you need to know will be shared in advance so you are ready to go once our new applications are ready to use. These are just more ways we are upping our digital game with the goal of continuous improvements to serve you better.
FAQs
Still have questions?
If you have any questions or concerns, contact our Member Service Centre.