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A void cheque can be used to set up a direct deposit or pre-authorized debit instructions on your account. Three sets of numbers are taken from the bottom of your cheque when the instructions are set up – the transit number, the institution number and your account number. If you don’t have cheques, call our Member Service Centre at 1-866-800-2787 to request a Direct Debit/Deposit Request form.

Connect with our branch staff though 1-866-800-2787 (option one) so we can assist. Please have the following information with you to send a wire transfer:

• Recipient name and full address
• Recipient account number or IBAN (international bank account number) (if applicable)
• Financial institution name and address
• Swift Code and/or ABA Number (routing number)
• Intermediary financial institution (if applicable)

Please note that a wire transfer takes approximately three to five business days to process. If any further information is needed, we may need you to stop by the branch — we’ll let you know.

1. Log in to the FirstOntario mobile app.
2. Tap Deposit.
3. Enter your account and the amount of your deposit.
4. Snap a photo of the front and back of your cheque.
5. Tap Continue.

1. Once you log in, choose the chequing or savings account from which the form is needed. Note – this feature is not available in mobile banking.
2. Below Account Details, select Direct Deposit and Pre-Authorized Debit (PAD) Form.
3. A letter will automatically be generated and will include a copy of the void cheque.
4. You can print the letter if a void cheque is needed or you can easily locate the institution number, transit number and account number to set up a pre-authorized credit or debit.
5. Be sure to delete the download once you’re finished to ensure your banking information is protected.

To get started, you will need a Personal Access Code. If you already have a debit card, give our Member Service Centre a call at 1-866-800-2787 to get set up. Then, enjoy the convenience of 24-hour access to your accounts.

Your eStatement can be found by logging in to online banking and following these simple steps:

1. In the left navigation menu, select My Accounts.
2. Within the My Accounts menu items, select View e-Statements.
3. The e-Statements screen will appear, and you can select the year from which you would like to view a statement.
4. After you choose the specific year, each month for which a statement is available will appear for you to select from.
5. Select the month you want to open a PDF of that month’s statement.

Once you are logged in, click on Messages and Alerts (Alerts on the mobile app) and then select Manage Alerts. You can enable different alerts to notify you when a new payee is added, when an online login has occurred, when your personal access code has been changed and when an e-Transfer contact has been added.