Mobile banking

1. Log in to FirstOntario’s mobile app using your current Personal Access Code (PAC).
2. Navigate to Settings.
3. Select Change Personal Access Code.
4. Enter your current PAC followed by your new PAC. You will need to enter your new PAC a second time to confirm it.
5. Select Save.

You can reset your password at any time by simply clicking Forgot Password? on the online banking login page. Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Business members need to call our Member Service Centre to reset their password.

Once you are on the log in page:

1. Select Forgot Password?
2. Enter your debit card and the last three numbers of your SIN.
3. Hit Continue.
4. You’ll receive a one-time passcode as part of 2SV, which you will then need to enter.
5. Enter and confirm the new PAC.
6. Hit Continue.

Download the FirstOntario mobile app for free from the App Store or Google Play.

For iPhone Users:

1. Using your iPhone, search for FirstOntario in the App Store.
2. Select the app icon and verify that the author of the app is FirstOntario.
3. Tap the icon marked Free, then tap again when it changes to Install.

For Android Users:

1. Using your Android phone, tap the search icon and search FirstOntario in Google Play™.
2. Select the app icon and verify that the author of the app is FirstOntario.
3. Tap the icon marked Install, then tap Accept on the next screen.

The FirstOntario mobile app is compatible with devices running iOS 15 or later and Android 10 or later.

1. From the log in screen, enter your credentials and select Remember Me.
2. In the Saved Login Profile field, enter a name to set up a profile.
3. From the mobile app dashboard, locate and select Settings.
4. From the Settings menu, select Biometric Setup.
5. Select Use Biometric Login in the pop-up message.
6. Enter your personal access code (PAC).
7. The mobile app will prompt you to complete a successful biometric validation with fingerprint or face ID. Once this validation is completed, you are enrolled and the biometric login process will be used for your next log in.

From the dashboard, select QuickView Settings. The app will show the accounts you can display in QuickView. Select up to three accounts and press Save.

Log in to the mobile app and head to your Accounts section. Choose your line of credit (or any other account) and select Account Details.

1. Log in to the FirstOntario mobile app.
2. Tap Deposit.
3. Enter your account and the amount of your deposit.
4. Snap a photo of the front and back of your cheque.
5. Tap Continue.

1. Log in to the FirstOntario mobile app.
2. Tap Pay Bills.
3. Select your account and payee.
4. Choose amount and payment date.
5. Tap Pay this Bill.

1. Log into the FirstOntario mobile app.
2. Tap Pay Bills.
3. Tap Manage Payees.
4. Tap Add Payee.
5. Choose payee to search, tap Done.
6. Choose correct payee and add in your account number.
7. Add Payee then Confirm.

1. Log into the FirstOntario mobile app.
2. Tap Deposit.
3. Enter your account and the amount of your deposit.
4. Snap a photo of the front and back of your cheque.
5. Tap Continue.

1. Log into the FirstOntario mobile app.
2. Tap Pay Bills.
3. Tap Manage Payees.
4. Choose Delete Payee.
5. Choose the payee you want to delete.
6. Tap Delete.

1. Log into the FirstOntario mobile app.
2. Tap Transfers.
3. Choose To My Account.
4. Select the accounts, amount and Recurring.
5. Tap Continue.
6. Choose the frequency, tap Continue and Confirm.