Online banking

1. Once you log in, choose the chequing or savings account from which the form is needed. Note – this feature is not available in mobile banking.
2. Below Account Details, select Direct Deposit and Pre-Authorized Debit (PAD) Form.
3. A letter will automatically be generated and will include a copy of the void cheque.
4. You can print the letter if a void cheque is needed or you can easily locate the institution number, transit number and account number to set up a pre-authorized credit or debit.
5. Be sure to delete the download once you’re finished to ensure your banking information is protected.

To get started, you will need a Personal Access Code. If you already have a debit card, give our Member Service Centre a call at 1-866-800-2787 to get set up. Then, enjoy the convenience of 24-hour access to your accounts.

1. Log in to FirstOntario’s online banking using your current Personal Access Code (PAC).
2. Navigate to Profile and Preferences in the left navigation menu.
3. Select Change Personal Access Code.
4. Enter your current PAC followed by your new PAC. You will need to enter your new PAC a second time to confirm it.
5. Select Submit.

You can reset your password at any time by simply clicking Forgot Password? on the online banking login page. Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Business members need to call our Member Service Centre at 1-866-800-2787 to reset their password.

Once you are on the log in page:

1. Select Forgot Password?
2. Enter your debit card and the last three numbers of your SIN.
3. Hit Continue.
4. You’ll receive a one-time passcode as part of 2SV, which you will then need to enter.
5. Enter and confirm your new PAC.
6. Hit Continue.

All members are set up to automatically receive eStatements in online banking. You can stop paper statements from being mailed to you by changing your preference in online banking. Simply log in to online banking and follow these simple steps:

1. In the left navigation menu, select My Accounts.
2. Within the My Accounts menu items, select Statement Preferences.
3. The first screen will show you your membership number.
4. Select Next. On the next screen, choose E-Statements only as your statement preference and select Continue.
5. The next screen will summarize your preference. Select Confirm to complete the process.

Depending on timing of completing these steps, you may still receive one more paper statement mailing after cancelling paper statements.

Your eStatement can be found by logging in to online banking and following these simple steps:

1. In the left navigation menu, select My Accounts.
2. Within the My Accounts menu items, select View e-Statements.
3. The e-Statements screen will appear, and you can select the year from which you would like to view a statement.
4. After you choose the specific year, each month for which a statement is available will appear for you to select from.
5. Select the month you want to open a PDF of that month’s statement.

Log in to online banking and head to your Accounts section. Choose your line of credit (or any other account) and select Account Details.

1. From the left navigation menu, select Account Services.
2. Select View Credit Cards from the menu, and you will be taken to the Add/Remove Collabria Card page.
3. Select Link a Collabria Credit Card.
4. Read and agree to the terms and conditions.
5. Enter the 16-digit credit card number and three-digit CVV for the card you would like to link.
6. Select Link Card, and you will be taken to a page confirming your newly linked accounts.

1. Log into online banking.
2. Select Payments then choose Pay Bills.
3. Select the account you would like to pay from.
4. Choose the bill payee, add in payment date and amount.
5. Click Pay bills.

Good to know
Click on the Schedule Recurring Payment tab to automate your payments.

1. Log into online banking.
2. Click Payments.
3. Choose Add/Delete Payees.
4. Add Payee: enter the payee name and search.
5. Choose your payee from the list and key in your account number.
6. Click Submit.

1. Log into online banking.
2. Click Payments.
3. Choose Add/Delete Payees.
4. Choose the payee, then click Delete.
5. Click Confirm.

1. Log into online banking.
2. Select Transfers in the left navigation menu.
3. Select Transfer Between Accounts.
4. Select the account you want to transfer from and enter the amount.
5. Choose Recurring Transfer and transfer to My own account.
6. Click Continue.
7. Select the account you want to transfer to.
8. Set the start date, frequency and end date.
9. Click Continue.
10. After you review the details, click Confirm.

Below are the supported browsers for online banking based on your computer’s operating system:

Please note you must have JavaScript and cookies enabled in your browser.